TECHNICAL SUPPORT & WARRANTY INFORMATION
All TVs and Projectors come with a direct to manufacturer warranty. Technical support is provided by the manufacturer and not by Direct TVs. For many products, you can extend your warranty and support cover to up to three years. Warranties need to be registered within 30 days of purchase. Please call our Sales team on 0870 167 0818 to enquire about warranty extensions.
DAMAGED OR MISSING ITEMS
These must be reported within 24 hours of delivery - please use our emessaging system to let us know.
For a fault occurring with 7 days of receipt
If you suspect a fault with your product please call the manufacturer’s technical helpline. This initial call may prevent any unnecessary returns to us, saving you the return delivery cost should the product be found in full working order. If your product develops a fault within the first 7 days then please contact the manufacturer to obtain a DOA (Dead on Arrival) return reference. Once you have this, please complete an online RMA request providing details of the reference number and we will arrange to collect the faulty unit and have it replaced.
When we have received your completed form we will issue you with a returns number by email. Please note that packages arriving to us without a valid RMA number will be rejected and returned at your cost.
Depending on the nature of the product purchased, we will either arrange a courier collection or request that you return the product to us directly. If we have arranged a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes. We will only arrange one collection, if you miss the courier you will be required to return the product to us yourself. If we ask you to return the product to us directly, please send it to the address below.
Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods.
For a fault occurring after 7 days of receipt
If your purchase develops a fault outside of 7 days but within the manufacturer’s guarantee period, please contact the manufacturer to arrange for repair or replacement. Please note it may take up to 4 weeks for repairs to be undertaken, depending on the manufacturer and the complexity of the problem. All products are covered by the manufacturers guarantee* unless otherwise stated. The warranty period depends on the manufacturer and commences from the date of delivery. The above does not affect your statutory rights.
Whilst we are more than happy to return faulty items to the manufacturer on your behalf this does add an additional layer of administration to the repair process and invariable increases the overall repair time. For this reason we recommend you return any faulty products directly to the manufacturer.
*The guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable / consumable items are also excluded.
UNWANTED GOODS (must be returned within 7 days)
Customers wishing to return goods under the distance selling regulations need to follow the procedure outlined below. NB this does not apply to any purchases made by other businesses:
Your goods will be thoroughly checked by our Engineering department and providing all the above requirements have been met, you will receive a refund within 14 days.
The address to return your goods is: Returns Department, Direct TVs, Trident Business Park, Leeds Road, Huddersfield HD2 1UAemessaging service.